How we use EditGrid - CS Log
Aside from the fun with our lunch expense spreadsheet, we do use EditGrid for some actual business work here in the office. One of our business uses is our customer service log, which tracks users and customers feedback, issues and requests. This is the simplest use of the spreadsheet, there aren’t any calculations and it was strictly created for the customer service representatives to collaborate on.
Customer service is important at any onilne services and it’s no different at EditGrid. We collect everything the visitors and users throw at us through emails and our support forum.
Our customer service team, including myself, uses a shared spreadsheet and are able to edit records without affecting one another. Our spreadsheet introduces a different approach to logging user issues compared to using standard web form that majority of customer service department use in their company’s intranet. The team have found this to be very useful and with EditGrid Finder, we are able to search for past issues, requests and feedback as well.
This could be a perfect solution for those who are seeking to log their user feedback but are on a budget or without sufficient resources to develop their own in-house customer log solution.